How AI and family information work in Hassist
A companion service earns trust by making its boundaries visible. Here is the practical explanation of what Maya does, what the family account sees and what Hassist does not claim to do.
Key facts
- The parent receives a normal phone call and does not need an app
- The registered family account can see call notes and history
- Conversation data is not sold or shared with advertisers
- AI signals are supportive information, not medical diagnosis
What AI does
Maya uses configured family context and useful prior conversation context to make calls more natural, ask relevant follow-up questions and produce a Family Note after a completed call.
What the family sees
The registered family account can see call outcomes, Family Notes, conversation trends and care items such as medicines or alerts. Access and controls are described in the legal privacy policy.
What Hassist does not claim
Maya does not diagnose illness, prescribe treatment, replace a caregiver or promise emergency response. Conversation changes are prompts for family attention, not clinical conclusions.
Where to read the legal terms
This page is a plain-language product explanation. The Privacy Policy and Terms contain the legal details and should be read before using the service.
Frequently asked questions
Does Hassist sell conversation data to advertisers?
Hassist says it does not sell or share conversation data with advertisers.
Who can see Family Notes?
The registered family account can see the parent’s call notes and history.
Can Maya make a medical diagnosis?
No. Maya and Hassist provide companionship and family-support information, not diagnosis or medical treatment.
Where is the full legal privacy policy?
Read the Privacy Policy linked from the Hassist website footer for the complete legal terms.
See how Hassist can support your family
Hassist provides companionship and family-support information. It is not a medical diagnosis, medical device, emergency service or replacement for professional care. In danger, call 112.