The Hassist Promise to parents and families
Hassist supports families through AI companion phone calls, so trust cannot be hidden in fine print. These are the practical safeguards parents and family members should expect before, during and after every Maya call.
Key facts
- Maya identifies herself as an AI companion during calls
- Families control call schedules and can pause the service
- Nothing is ordered, booked or paid for without family approval
- Conversation information is not sold to advertisers
Parent choice comes first
A parent receives a normal phone call and does not need to install an app. Maya identifies herself as an AI companion. If the parent does not want the calls, the family can pause or stop the schedule from the dashboard.
Family approval before action
A conversation may reveal that medicine is running low or that practical help is needed. Hassist can surface the request, but a purchase, booking or payment is not completed until the family reviews and approves it.
Human support for sensitive situations
AI should not silently make high-impact care decisions. Sensitive, unclear or unusual requests can be reviewed by the Hassist Care Team before action, while urgent danger still requires the family or local emergency services.
Private family information
Call outcomes, Family Notes and care follow-ups are shown through the private family dashboard. Hassist says conversation information is used to provide the service and is not sold or shared with advertisers.
Controls the family can use
Families can change the call schedule, pause calls, update parent and medicine information, review follow-ups and contact support. Privacy requests, including correction or deletion requests, can be made through the contact details in the Privacy Policy.
Clear limits on what Hassist is
Hassist provides companionship and family-support information. Maya is not a doctor, does not diagnose or prescribe, and Hassist is not an emergency response service or a replacement for someone who can physically reach the parent.
Frequently asked questions
Does Maya tell my parent that she is an AI?
Yes. Maya identifies herself as an AI companion so the parent knows who is calling.
Can my family pause or stop the calls?
Yes. The registered family account can control the call schedule and pause or resume calls.
Can Maya order medicines or services without approval?
No. The family reviews and approves purchases, bookings and payments before they are completed.
Who can see the Family Notes?
Family Notes and call history are available through the registered family account’s private dashboard.
Does Hassist sell conversation information to advertisers?
No. Hassist says conversation information is used for care and is not sold or shared with advertisers.
Is Hassist a medical or emergency service?
No. Hassist is a companionship and family-support service. It does not diagnose, prescribe or replace doctors, caregivers or emergency services.
See how Hassist can support your family
Hassist provides companionship and family-support information. It is not a medical diagnosis, medical device, emergency service or replacement for professional care. In danger, call 112.